1. The Logistics Framework & Corporate Boundaries

The Kaofela platform provides software infrastructure, order-routing coordination, and local logistical matching services. Kaofela and its operational partners operate strictly as a delivery and fulfillment network. Kaofela and its operational partners are not a food preparation entity, restaurant, or merchant. All independent third-party providers accessible via the platform are referred to herein as "Partner Restaurants."

2. Division of Product vs. Transit Liability

To ensure total clarity regarding operational accountability, liability is explicitly divided as follows:
• Partner Restaurant Liability: The Partner Restaurants are solely and entirely liable for food preparation, ingredient safety, culinary quality, temperature at packaging, dietary compliance, and the structural accuracy of the order items. Kaofela and its operational partners hold zero liability for any product defects, food safety issues, or preparation errors caused by the fault of the Partner Restaurant.
• Kaofela and Partner Transit Liability: Kaofela and its operational partners assume operational liability for the order only while the items are in physical transit, starting from the exact moment the delivery courier accepts possession of the sealed package from the Partner Restaurant until it arrives at the designated drop-off point.

3. Exclusions to Transit Liability (Events Not Our Fault)

Kaofela and its operational partners shall be completely exempt from any liability, and no refunds or re-dispatches will be issued, if a delivery failure occurs due to circumstances outside of our direct control, including but not limited to: the customer providing an incorrect physical address layout or dropping an inaccurate GPS location pin; the customer failing to answer voice calls or platform notifications during the delivery window; or inability to safely access the delivery site due to localized security risks.

4. Fault-Based Transit Liability & Reasonable Limitation Cap

If an order fails to reach the customer, arrives severely damaged, or is structurally compromised strictly and undeniably due to the fault or negligence of Kaofela or its operational partners (e.g., transit accidents or driver mishandling), Kaofela and its operational partners accept liability on a strictly reasonable basis. Our maximum financial liability for any fault-based transit incident is strictly limited to either: issuing a digital platform credit/refund equal to the exact monetary value of the affected order or re-dispatching the identical order at the platform's expense.

5. Mandatory GPS Location Tracking & Delivery Mapping

By registering an account and utilizing the platform, the customer grants Kaofela and its operational partners explicit, ongoing permission to capture, track, and record their high-precision GPS location coordinates. This geolocation data is captured during the placement and execution of every single order. Usage of the Kaofela interface constitutes active consent to this tracking.

6. User Privacy Details & Data Retention Principles

We collect essential account profile details including full names, active contact phone numbers, physical addresses, order histories, and high-precision GPS pins strictly to route orders accurately and communicate status updates. Kaofela and its operational partners will never sell, lease, or distribute customer phone numbers, addresses, or tracking logs to outside corporate marketers or third-party advertising companies.